THE PROCESS
From enquiry to action — automatically.
01
Capture
Receive enquiries from your existing business channels — website, phone, email or CRM.
02
Understand
AI analyses the enquiry and identifies useful information — what is being asked, and what matters.
03
Qualify
The lead is assessed based on intent, urgency, requirements and other relevant information.
04
Prioritise
The system assigns a score and priority level, surfacing the enquiries that matter most.
05
Respond
The customer receives an appropriate acknowledgement, so they know their enquiry has been received.
06
Alert
The right member of staff is notified when action is required, in the moments that matter.
07
Follow Up
Automated workflows help ensure promising opportunities are not forgotten.
08
Connect
Information can be passed into existing CRM and API systems, keeping your records current.