THE PROCESS

From enquiry to action — automatically.

01

Capture

Receive enquiries from your existing business channels — website, phone, email or CRM.

02

Understand

AI analyses the enquiry and identifies useful information — what is being asked, and what matters.

03

Qualify

The lead is assessed based on intent, urgency, requirements and other relevant information.

04

Prioritise

The system assigns a score and priority level, surfacing the enquiries that matter most.

05

Respond

The customer receives an appropriate acknowledgement, so they know their enquiry has been received.

06

Alert

The right member of staff is notified when action is required, in the moments that matter.

07

Follow Up

Automated workflows help ensure promising opportunities are not forgotten.

08

Connect

Information can be passed into existing CRM and API systems, keeping your records current.